JustKalm ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name (optional), and payment information for paid subscriptions.
API Usage Data
We collect information about your API usage, including request counts, endpoints called, response times, and error rates. This data helps us improve our services and support your account.
Product Data
When you submit products for valuation, we process product identifiers, descriptions, images, and other attributes you provide. This data is processed to deliver our services.
Website Analytics
We use analytics tools to understand how visitors interact with our website, including pages visited, time spent, and referral sources.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send billing communications
- Respond to your questions and support requests
- Send product updates and announcements (with your consent)
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our services (hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your account information for as long as your account is active. API logs are retained for 90 days. You may request deletion of your data at any time, subject to legal retention requirements.
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication
- SOC 2 Type II compliance
6. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@justkalm.com.
7. International Transfers
We process data primarily in the United States. For international users, we ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or concerns, contact us at:
Email: privacy@justkalm.com