Enterprise-Grade Reliability
We measure ourselves against the highest standards. Real-time performance metrics, transparent SLAs, and financial commitments to uptime.
SLA Commitments
View Status PageAPI Uptime
Enterprise
API Uptime
Pro
P95 Latency (Valuation API)
All Tiers
P99 Latency (Valuation API)
All Tiers
Webhook Delivery
Enterprise
Dashboard Availability
All Tiers
Data Freshness
Enterprise
Support Response (P1)
Enterprise
API Performance
Real-time latency metrics across our API endpoints. All measurements taken at P95 (95th percentile) to reflect real-world performance.
Valuation API
45ms
P95
Industry avg: 120ms
Sustainability Score
32ms
P95
Health Assessment
48ms
P95
Batch Processing
1.2K/sec
Throughput
GraphQL Query
28ms
P95
Webhook Delivery
180ms
P95
Historical Uptime
Last 7 months API availability
99.996%
7-month average
Global Infrastructure
Our multi-region architecture ensures low latency worldwide and automatic failover for maximum reliability.
US East (Virginia)
us-east-1
12ms
avg latency
US West (Oregon)
us-west-2
45ms
avg latency
EU West (Ireland)
eu-west-1
85ms
avg latency
EU Central (Frankfurt)
eu-central-1
78ms
avg latency
Asia Pacific (Tokyo)
ap-northeast-1
120ms
avg latency
Asia Pacific (Singapore)
ap-southeast-1
135ms
avg latency
SLA Credit Schedule
If we fail to meet our uptime commitments, you receive service credits automatically—no claim process required.
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 10% |
| 95.0% - 99.0% | 25% |
| Below 95.0% | 50% |
Enterprise Reliability Features
Built for mission-critical workloads with the reliability features enterprises demand.
99.99% Uptime SLA
Guaranteed uptime with financial credits for any service degradation.
Priority Support
15-minute response time for P1 issues with dedicated support engineers.
Multi-Region Failover
Automatic failover across 6 global regions for zero-downtime operations.
Custom Rate Limits
Configurable rate limits up to 10,000 requests/second for high-volume needs.
Dedicated Infrastructure
Isolated compute resources for predictable performance and compliance.
Real-Time Monitoring
Live dashboards with custom alerting and webhook notifications.
Incident History
Transparency in service disruptions and resolutions
Elevated API Latency
23 minutes
Resolution: Database connection pool optimization deployed
Webhook Delivery Delays
45 minutes
Resolution: Queue processing scaled up, retry logic enhanced
Real-Time Monitoring & Alerting
Stay informed about service health with our comprehensive monitoring tools. Get notified instantly about any issues affecting your integration.
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